Effective date: 5 March 2026
Fall Into Flowers Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and protect your information when you visit our website.
1. Who We Are
Fall Into Flowers Ltd
3 Hoo Cottages
Ledgemore Lane
Great Gaddesden
Hemel Hempstead
HP2 6HF
United Kingdom
Email: [email protected]
We operate the website fallintoflowers.com, which provides information about our floral services and allows visitors to make enquiries about weddings and events.
2. Information We Collect
When you submit an enquiry through our website, we may collect the following personal information:
- Name
- Email address
- Phone number
- Event date
- Event location or venue
- Type of event (such as wedding or private event)
- Additional information you choose to include in your message
This information is provided voluntarily when you contact us through the enquiry form on our website.
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiry
- Discuss your wedding or event requirements
- Provide quotes or proposals for floral services
- Communicate with you about your event
We do not use your personal information for newsletter marketing or unsolicited marketing communications.
4. How Your Data Is Stored
When you submit an enquiry:
- The form submission is stored securely within our website database.
- A copy of the enquiry is sent to our business email address at [email protected].
Our website is hosted on secure cloud infrastructure and protected using industry standard security measures.
5. Data Retention
We retain enquiry information for as long as reasonably necessary to manage enquiries and potential bookings.
Typically:
- Enquiry information may be retained for up to 5 years for business record keeping and client communication purposes.
- Website analytics data may be retained for up to 26 months.
If you would like us to remove your information, you may contact us at any time.
6. Cookies
Our website uses cookies to improve functionality and understand how visitors use our website.
Cookies may be used for:
- Website functionality
- Website analytics
- Remembering cookie consent preferences
We use a cookie consent banner that allows visitors to accept or reject analytics cookies.
7. Analytics and Tracking
We use the following analytics tools:
Google Analytics (GA4)
Google Analytics helps us understand how visitors use our website, including:
- pages visited
- time spent on the site
- approximate geographic location
- device type
This information helps us improve our website and services.
Analytics tracking is only activated once consent is given via the cookie banner.
Meta (Facebook) Pixel
We use the Meta Pixel to understand how visitors interact with our website and to measure the effectiveness of advertising.
This may allow Meta to associate your visit with your Facebook or Instagram account if you are logged into those services.
8. Third-Party Services
Our website may use services provided by third parties, including:
- Google Analytics – website analytics
- Google Maps – displaying location information
- WS Form – enquiry form functionality
These services may process certain technical information such as IP address, browser type, and device information.
9. Hosting and Website Infrastructure
Our website is hosted on cloud infrastructure provided by Vultr and uses Cloudflare for content delivery, performance optimisation and security.
These providers may process technical data such as IP addresses in order to deliver website content securely.
10. Embedded Content
Some pages on our website may include embedded content from third-party platforms such as Instagram.
Embedded content behaves in the same way as if you visited the external website directly and may collect data about your interaction with the content.
11. Photography and Portfolio Use
As a floral design studio, we may photograph floral arrangements created for weddings and events.
Images may be used for:
- our website portfolio
- social media
- marketing materials
These photographs typically focus on the floral designs and venue styling rather than individuals.
If you have any concerns about photography or image usage, please contact us.
12. Venue and Supplier Collaboration
In the course of planning events, we may communicate with venues, planners, photographers or other suppliers involved in the event.
Any information shared is limited to what is reasonably necessary to coordinate the floral design and event logistics.
13. Your Data Protection Rights
Under UK data protection law, you have the right to:
- request access to the personal data we hold about you
- request correction of inaccurate data
- request deletion of your data
- object to certain types of processing
- request restriction of processing in certain circumstances
To exercise these rights, please contact us at:
14. Children
Our website is not intended for children under the age of 13 and we do not knowingly collect personal information from children.
15. Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our website, services or legal obligations.
The latest version will always be published on this page.
16. Contact
If you have any questions about this privacy policy or how your data is handled, please contact:
Fall Into Flowers Ltd
[email protected]
